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Flexible Call routing process (Least cost, automatic or default routing) |
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After the introduction of multiple VOIP providers and the customized modification of the rates / tariffs of each code, the system will route the dialed calls through a specific Voip provider that will comply with the routing rule set by the operator. The routing rules can be:
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- Least cost routing, whereas after the call is dialed, the system will examine in milliseconds, all the rates that the various Voip providers charge for the same code and choose the cheapest one
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- Default routing, whereas all the calls are routed through the Voip provider that was chosen as default by the operator
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The IP Phones can show on their screen all the call details to the caller during |
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conversation |
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This unique feature of the system eliminates the need and cost of providing displays and fully utilises the potentials of the IP phones. The ability to offer real time information regarding the cost of the call, the duration and the total cost of the call session, provides to the customer, the necessary info to better monitor and control the duration of his call.
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IP Phone screen display |
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click here to enlarge |
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The system can control and monitor in real time an unlimited number of call booths |
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An unlimited number of ip phones/Call booths can be connected to the system. The operator can see on the screen of his PC a full view of the telephones being used by the customers. Each screen shot can show up to 16 phones/Call booths. Through each screen shot the operator can see the numbers dialled an indication whether the phone is on/off hook, the cost and time of the calls etc. The operator can also perform any necessary actions in order to prevent illegal access and fraud (cut, block/unblock the line etc). |
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Ability to introduce Several Voip Service Providers |
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The software allows the owner to introduce rates from several Voip Providers or from just a single one. In the case where more than one providers are introduced in the system then, as mentioned above, the system can choose the cheapest route thus maximizing the profit of the callshop. |
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Ability to set Local/ National/ International call rates |
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The owner can easily modify all rates / tariffs (as provided by the Voip providers who will terminate the calls to the dialled destination) and set his own connection charges according to the desired percentage of profit for each code. The system also offers to the owner the possibility to easily export and import all the tariff codes and charges of a Voip provider tariff database. This functionality is a powerful tool for quick manipulation of the tariff codes and their charging. |
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Prepaid or post-paid options as well as customer call accounts |
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The system offers to the customer the choice between all possible payment methods. The post paid option, which is usually the most common one, is when the customer pays the cost of his calls after the end of his call session. The prepaid option is when the customer prepays a set amount for his call session. Also the system provides the capability to the owner to create customer accounts whereby the customers prepays an amount and then the system generates a secret number of a predetermined length. This code together with a PIN number, which the customer chooses, can be entered at any time from the IP phone before the start of a call session until his credit finishes. |
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Instant invoicing |
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Instant cost invoice generation (manual or automatic) per call booth is also available by the system. An individual ticket showing the time of call initialisation, duration, numbers dialled and the cost may be issued after each call session. The ticket may be customised according to the call shop owners preferences. |
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Ability to customize the software program to a preferred language |
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The system offers the facility to quickly translate the system commands to a preferred language. This is a great advantage for every future or current call shop owner that plans to set up a call shop operation abroad. |
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Generation of various financial and statistical reports |
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The system can generate a variety of financial and statistical reports as they are necessary in order to achieve greater control and analysis over the callshop business. The reports include: Events log (user login/logout, start end of calls, etc), financial data and statistics, call statistics for different periods, tariff list, list of users etc. The reports can ofcourse be exported in various standard formats such as pdf, excel, word , csv etc. This feature eliminates the need and cost of having an external billing software or a billing process from the internet gateway vendor. |
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Ability to set authorisation levels for each user/operator |
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The system offers to the call shop owner the ability to create different user profiles by predefining functionalities and assigning specific actions/permissions to each profile, in order to ensure better security on the process of the call shop operations. |
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Security and Back up features |
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Database back up features are also offered by the system. This enables the user to easily save all database information as well as restore the database in the unlikely event of a crash or fault. |
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